Typical Tasks
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Enterprising
Business based Work
Social
Working with people
What personality traits do you need to succeed?
Integrity
Self-Control
Dependability
Stress Tolerance
Cooperation
Concern for Others
What key skills are needed for this job?
Speaking
Active Listening
Service Orientation
Reading Comprehension
Critical Thinking
Social Perceptiveness
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
