Typical Tasks
Maintain adequate supplies of items, such as clean linens, silverware, glassware, dishes, or trays.
Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
Wipe tables or seats with dampened cloths or replace dirty tablecloths.
Locate items requested by customers.
Fill beverage or ice dispensers.
A day in the life
What kind of work is this?
Realistic
Practical, Physical Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Self-Control
Cooperation
Dependability
Social Orientation
Integrity
Stress Tolerance
What key skills are needed for this job?
Active Listening
Coordination
Service Orientation
Judgment and Decision Making
Speaking
Monitoring
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
